Scottish Accident
Every claim, every partner, in one place.
A complete AI-enabled claims management platform for a Scottish claims firm. An easy online claims experience for the public, backed by one system that runs the whole operation behind it.
Visit Scottish Accident50 active claims. One spreadsheet.
Scottish Accident is a Scottish claims management firm handling 50 or more active cases at any time. Each case involves multiple parties, documents, timelines, and fee arrangements that all need to stay in sync.
Running that operation across email inboxes, shared folders, and spreadsheets was costing time and money. Missed follow-ups, uncollected fees, and no clear picture of where each case stood. They needed a platform purpose-built for how claims management actually works.
Every case is different. Every partner has its own rules.
A single claim can involve multiple workstreams, each assigned to a different partner with its own status lifecycle and fee arrangement. Every combination needs independent tracking while still presenting as a single coherent case.
On top of the operational complexity, the business needed a clear picture at any moment of what had been earned, what was outstanding, and what was still in progress across every partner relationship.
Claim form, claimant portal, ops platform.
Online Claim Submission
A guided online form that lets people start a claim from any device in minutes. Plain language, no jargon, with progress saved so they can finish whenever suits them.
Claimant Portal
A secure portal where people can track where their claim is up to, upload documents, and stay updated, without chasing anyone for answers.
Case Management
A full picture of every claim in one place: the people involved, documents, status, and a complete audit trail of everything that has happened.
Workstream Tracking
Each strand of a claim tracked independently, with its own lifecycle, partner, and status, while still rolling up into one coherent case.
Partner Coordination
Every partner relationship managed from one interface, each with their own contact details, terms, and assigned cases.
Document Management
Incoming and outgoing documents linked directly to the relevant case, with AI-enabled classification to cut manual filing.
Financial Tracking
Fees and invoices tracked against every case and partner, so the numbers are always current and nothing slips through the cracks.
Automated Workflows
Status-driven processes that keep cases moving and flag what needs attention. The team knows what to act on next without digging through emails.
Why we built it this way.
One platform, one source of truth
We could have stitched together a CRM, a document store, and a spreadsheet. Instead everything lives in one system, so a case, its documents, the people involved, and its finances are never out of sync.
Built for the person making the claim
The public claim form had to work for someone filling it in on a phone, once, often after a stressful day. It uses plain language, works on any device, is fully accessible, and saves progress so nothing is lost if they step away and come back later.
AI on the busywork, not the judgement
AI handles the repetitive parts, like sorting and classifying incoming documents, so the team spends its time on cases rather than filing. The decisions that matter stay with people.
A full audit trail, built in
In claims work, who changed what and when matters. Every action is logged automatically, so there is always a clear, traceable history behind every case.
Live and running the business.
Scottish Accident now runs their entire claims operation through the platform, from first notice to final resolution. What was previously managed across inboxes and spreadsheets is now tracked, audited, and visible in one place. Visit them at scottishaccident.co.uk.
Got a similar problem?
We build bespoke operations platforms for businesses that have outgrown spreadsheets. If your workflow is too complex for off-the-shelf software, let's talk.
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